FREQUENTLY ASKED QUESTIONS
The questions international residents ask us most. If yours isn't here, call or email us and we'll answer personally.
General and appointments
Do you speak English?
Yes. At our Dénia centre we look after many international residents in English.
How much does an eye test or hearing test cost?
Your first eye test and your hearing test are free, with no obligation to buy.
Do I need an appointment?
We recommend booking so we can give your test the full time it needs (30–45 minutes). You can book online, by phone or in person.
What are your opening hours in Dénia?
Monday 10:00–14:00 (afternoon closed) · Tuesday to Friday 10:00–14:00 and 17:00–20:00 · Saturday 10:00–14:00 · Sundays and public holidays closed.
Can I pay by card?
Yes, we accept debit and credit cards (Visa, Mastercard, American Express) and contactless mobile payments.
Eyes and glasses
How often should I have my eyes tested?
Every two years for healthy adults without a prescription; every year if you wear glasses or contact lenses, for school-age children and for anyone over 50.
How long do glasses take?
Usually 3–7 days depending on the lenses. Complex prescriptions or personalised lenses can take up to 2 weeks.
What warranty do glasses have?
Frames have a 2-year warranty against manufacturing defects and lenses 1 year.
Can I wear contact lenses if I have astigmatism?
Yes, toric contact lenses are designed specifically for astigmatism.
Hearing and hearing aids
How do I know if I need hearing aids?
If you turn up the TV, often ask people to repeat themselves, struggle to follow conversations in groups or feel you "hear but don't understand", a hearing test is a good idea.
Are modern hearing aids noticeable?
Hardly. Receiver-in-ear models sit behind the ear with only a thin clear wire visible, and CIC/IIC models are completely hidden inside the ear canal.
Do they work with my phone?
Yes. Modern hearing aids connect via Bluetooth to iPhone and Android, so calls and music go straight to your hearing aids.
Can I try hearing aids before buying?
Yes, you can try them before you decide, and aftercare is included for the life of your hearing aids.
Book a free appointment in Dénia
📞 Opticians: +34 692 609 299 · Hearing care: +34 685 082 459